Who has this information on hand each time? I have to open my bills each time to get this information! Why bother? Who knows this on a whim? This is my most disliked app on my phone. It should be easy to switch between gas/electric bills since they are both national grid but I have to log out and log in with the different account numbers each time. I do not have a choice but to use this app unless I want to waste more time on the phone. It does NOT make your life easier like apps should to pay bills. It’s just as a whole VERY frustrating to use this app. Face recognition option would be nice so I don’t have to remember a password each time when things aren’t working. I appreciate the security to get to my account but no one is going to pay my bills but me. Some of National Grid’s responsibilities will be nationalised later this year, when the spin. I created a profile to save my card information but logging in and paying a bill takes just as long as if I called in. In an indicator of its low-carbon direction, 70 of its assets are in electricity, and 30 in gas. Then suddenly one of them kept giving me an error so I switched to the app thinking it’d be easier than calling and having to give my card info over the phone each month. I was given emailed bills for gas/electric each month which I could very easily pay through.